Frequently Asked Questions
Everything you need to know about NYK1 beauty and hair care.
When will my order be shipped?
All orders are processed within 24 hours on business days. Once dispatched, you will receive a tracking number via email to monitor your delivery status.
Are NYK1 products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test any of our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
Do your hair products contain sulfates or parabens?
No, our award-winning hair care range is specifically formulated to be sulfate, phosphate, and paraben-free, making it safe for color-treated hair and keratin treatments.
Do you ship internationally?
Yes, NYK1 ships worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.